We try to support any and all questions about yalst in the best possible way - be it the installation process, configuration, integration or general usage. Whether you use the full version, Test Access, Trial Version or the Online Demo, our support team is looking forward to your support queries! You can contact us in various ways:

E-Mail Please use the form below, or the support e-mail address that all customers and testers were notified of.

Phone: +49 381 4033646 Normally available between 10 am and 6 pm CET/CEST on weekdays. CET is GMT/UTC +1, EST +6 and PST +9 hours. Our local time now is 5:30 am CEST.

Live Support: Offline Unfortunately, our Live Support is currently not occupied.

Notes regarding the maintenance times, breakdowns or limited support service times are available at this page (customers using the Hosted Version are notified additionally through the yalst Customer Area about regular maintenance downtimes, upcoming updates etc.).
Please take note, that we unfortunately cannot offer product support for users of the Free Edition.

Support Form

Company:  Contact Person*:  first + last name Customer ID:  if applicable/at hand E-Mail*:  Subject*:  --- PLEASE CHOOSE ---General QuerySupport Query: ConfigurationSupport Query: IntegrationSupport Query: Operator ConsoleSupport Query: ChatSupport Query: Application Programming InterfaceSupport Query: Misc. Message*:  When submitting support queries, please describe the issues at hand as detailed as possible and quote error messages as displayed. *Denotes Required Field On the next page you will be able to recheck and confirm or edit the details you specified.