Version 6.11
yalst LiveSupportTool
about yalst
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German Version

News
05/13/08
Hosted Version Comes With Options for a Multisite License and a Yearly Payment (2 Free Months in Return)
04/26/08
yalst 6.11 Released
[Changelog]
03/17/08
yalst 6.1 Initial
Release in English
[about yalst]

about yalst
We offer an integrated solution for Live Support, Web Analytics and E-Marketing:
- General Information
- Customers
- Editions
- Features
- Highlights
- Screenshots

Editions
Free:
1 operator, only visitor-initiated chat sessions, no product support, not as Hosted Version
Basic:
2 operators, visitor-initiated chat sessions, visitor monitor, contact form, chat and access statistics, and a lot more
Professional:
4 operators, active chat sessions, auto-invite, visitor localization, FAQ system, campaigns/conversion tracking, marketing tools, and a lot more
Business:
8 operatoren, all functions including cobrowsing, remote assistance, departments, internal operators, registered users, programmable interface (API), and a lot more
Enterprise:
all functions of the Business Edition + additional services
[Learn More]

Customers

[More Customers]


Support
We try to support any and all questions about yalst in the best possible way - be it the installation process, configuration, integration or general usage. Whether you use the full version, Test Access, Trial Version or the Online Demo, our support team is looking forward to your support queries!

Contact
Infoline (on weekdays):
+49 381 4059 300
Hotline (on weekdays):
+49 381 4059 196
[Address]
[Legal]

Customer Areas
Hosted Version
(configuration and integration)
Download Version
(download, updates and licenses)

 

Information about Enterprise Edition

The Download Version of the Enterprise Edition is a yalst variant with an unlimited number of operators and numerous individually crafted services. For example, we can meet your special needs and carry out individual design adjustments, which would exceed the possibilities of the default configuration interface (implemented by applying changes directly to the closed software code).

The following additional services are available for the Enterprise Edition (Download Version):

  • all future updates included
  • all around support - starting by the installation process, on to even very deep layered integration of the software into your web site/shop
  • privileged processing status on support queries
  • personal contact for support queries
  • privileged consideration of feature requests
  • individual design adjustments by applying changes directly to the closed software code
  • implementation of interfaces to other applications

A license for the Enterprise Edition (usage for one web site) is available for a purchase price of 2319 $ (including VAT and an unlimited number of operators, depending on possible individual adjustments). You will receive a so called Whitelabel Version without copyright notices at the bottom of the window frames, as well as without references to our company in the visitor or operator windows. In addition to the purchase price, yearly fees can be incurred, depending on the additional services requested. In order to calculate the total price, we would ask you to fill out the form below and submit it. You will receive a respective offer from us as soon as possible. Please add a description that is as detailed as possible to the textbox below, addressing any special requests, especially in regards to any custom design issues, that you have in mind. Should we need any additional information, regarding tender preparation, we will make contact with you.

The Enterprise Edition is also available as a Hosted Version.

Here you can request an individual offer (no commitments)!

Request Offer for Enterprise Edition
1. Your Customer Data
Company: 
Contact Person: 
first + last name
Street Address: 
Postal Code and City: 
Country: 
E-Mail: 
2. Your Specifications
Please make me an individual offer including the following additional services:
Product:  yalst LiveSupportTool - Enterprise Edition (Download Version)
Licenses 
In the "usual" case (a single web site/domain), you will need only one license. If you plan to operate yalst on multiple websites, you will need to acquire multiple licenses. If you decide to offer Live Support solutions (based on yalst) to your own customers, you will also need to acquire multiple licenses.
Every license enables you to operate a single yalst package on a single website/domain, according to the featured functionality of the respective edition. The licenses refer to one server, i.e., if you decide to buy 20 licenses, you will be able to install 20 instances on that server (e.g. for 20 of your own customers). A customer management feature is integrated in yalst of course, the websites of potential customers can be located at any web server. If you want to operate multiple Live Support servers, you will need to order the entire product anew.
As part of the Enterprise Edition, it is also possible to acquire so called server licenses, which represent a flat fee, independant of the number of licenses, for 1 server. Should you be interested, please choose "SERVER LICENSE" at the bottom of the selection box shown above.
 privileged processing status regarding support queries, personal contact person
 individual design adjustments by applying changes directly to the closed software code
Here you can add a better description of your specifications: 
please take note, that in order to make a detailed and precise offer, we need as much details on your part, regarding the specifications; should we need to inquire you further, we will contact you, of course
At the following page, you will be able to check over your input and apply changes, if necessary (form is not submitted yet).

Privacy Policy:
Personal data are automatically recorded, processed and used to make an offer at rostock-digital GbR in accordance with German data protection law (§ 33 BDSG). You can find our detailed Privacy Policy here.

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