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04/26/08
yalst 6.11 released
[Changelog]
03/17/08
yalst 6.1 Initial
Release in English
[about yalst]
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Rent yalst at a favorable price of 22.95 $ per month - the software is operated on our servers:
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Buy yalst (Download Version) for only 149 $ - the software is operated on your servers:
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Your free entrance into the world of web based customer service:
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Free:
1 operator, only visitor-initiated chat sessions, no product support, not as Hosted Version
Basic:
2 operators, visitor-initiated chat sessions, visitor monitor, contact form, chat and access statistics, and a lot more
Professional:
4 operators, active chat sessions, auto-invite, visitor localization, FAQ system, campaigns/conversion tracking, marketing tools, and a lot more
Business:
8 operatoren, all functions including cobrowsing, remote assistance, departments, internal operators, registered users, programmable interface (API), and a lot more
Enterprise:
all functions of the Business Edition + additional services
[Learn More]
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Live Support Software is a popular term for instant messaging applications designed specifically
to provide online assistance to users of a web site. The software enables the administrator or
webmaster of a web site to receive and respond to text communication from multiple users of the web site.
Source: Wikipedia
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Link to yalst on your web pages and receive premium benefits, if a
customer is generated as a direct result of the links on your web pages! Please refer to
this page for details.
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We try to support any and all questions about yalst
in the best possible way - be it the installation process, configuration, integration
or general usage. Whether you use the full version, Test Access, Trial Version or the
Online Demo, our support team is looking forward
to your support queries!
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You can integrate yalst into your web site
in a number of ways (chat buttons, text links, FAQ links, page ranking/recommendation,
surveys, etc.). At this page
you can find more details and examples of the most important possibilities!
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Do you already know about our package deal regarding the graphical adjustment of
yalst for your homepage? Our web designer will
gladly help you. Additional information is available here.
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Infoline (on weekdays):
+49 381 4059 300
Hotline (on weekdays):
+49 381 4059 196
[Address]
[Legal]
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| 12 Real Highlights - 12 Good Reasons to Put yalst to Use |
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The visitor monitor lets you see at glance what users are currently surfing those pages of your web site,
which are being monitored by the yalst software.
If you move your cursor on a user listed in the visitor monitor, a yellow
information panel with various information about the respective user will appear
(to be displayed data can be configured). The data may be, for example, the current web page
(including time specs), the previously visited page (if available), the visitors entry date,
an overview of all pages visited, the number of previous visits to your site, date of the last
visit, user relevancy indication (green bar in the screenshot), the number of previously initiated
chat sessions (with links to the chat contents), date of the last chat session and nickname.
Additionally, a commentary can be saved for every visitor (e.g. "is interested in shop software"),
which is also displayed. Also, it is possible to "mark" specific visitors in the monitor (will
appear in bolded font), in order to more easily recognize the specific visitors.
Another option is to define a sound, which will be played, if a marked visitor enters your web site.
You also have the option to observe popups and downloads. Apart of all that, we also offer
already integrated advanced monitoring features, such as dynamic monitoring (e.g. shopping cart contents).
A lot of monitoring data can be saved for an unlimited or lengthy amount of time, thereby allowing you
to analyze the logged data at a later point in time.
Using this powerful tool, you will be able to understand and interpret your web site's
user traffic and behaviour in the best possible way!
These functions are available to you from the Basic Edition onward. What functions
are covered exactly, depends on the edition you choose.
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| Active and Proactive Chat Sessions, Notification Window |
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The visitor monitor can also be used to approach visitors directly.
Simply type an opening sentence into the input field (you may also use previously
configured set phrases, which only need to be selected) and click the [Chat] button
of the respective user. Inherently, a dialogue window (layer or popup) will be opened
at the visitors screen with an inquiry, if a chat session should be initiated (active chat).
Alternatively, the respective chat session dialogue window will be opened unquestioned (proactive chat).
Using the auto-invite function, the software can also automatically invite visitors
to a chat session, based on certain criteria, such as, for example, a certain minimum visit duration.
It does not necessarily have to always be a (pro)active initiated chat session. You also have the
option to open a notification window (layer) in the visitor's browser window. The
text or a picture, as well as the window title can be configured in the Operator Console. Furthermore,
you may define additional custom phrases for notifications, in order to save typing time.
This function is available to you from the Professional Edition onwards.
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This function enables your support staff to surf together with a visitor through web sites, which have
a working yalst integration available. During this shared browsing session, the
online advisor is able to hint the visitor towards arbitrary elements of the page with arrows, as well as fill out forms.
That way, your advisors can help and guide visitors on issues, without having
to leave their work station. A wide range of application is imaginable, such as
support for complex ordering processes, assisting navigation through unclear web sites or
assistance in filling out complicated forms (government agencies or surveys).
It is very noteworthy to mention, that yalst cobrowsing
does not require visitors or operators to have special plugins (Java, Flash, ActiveX, ...)
or programs installed on their computers.
As with all other functions of yalst, with the exception of remote assistance,
the ONLY requirements to use yalst cobrowsing for both sides, is to run
a browser with JavaScript enabled. Also, the visitor does not need to confirm or install anything, in order
for the "mirroring" of the operator's browser window to take place at the visitor's side.
This function is available to you from the Business Edition onwards.
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Support members can transfer files from their local computer directly to the visitor and vice versa
(opposite direction only possible, after the support member gives clearing).
Transfer offers, outlines, prospectuses, etc. Let visitors transfer required documents,
in order for you to make an offer. On the receivers end, a dialogue window will popup, asking
to either open or save the respectice document.
Lengthy excerpts (for example, source-code or price lists) can be copied directly to an additional input window.
These will be then be formatted and sent to the chat partner as a text file.
This function is available to you from the Professional Edition onwards.
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| Campaigns and Conversion Tracking |
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Link advertisement banners or text ads for your web site to special yalst pages (the system
will notify you of the respective page, once you create a campaign).
The yalst LiveSupportTool redirects visitors accessing the
banner (i.e. the URL) to your web site and marks the respective visitors with a certain color
(can be configured) in the visitor monitor. That way, you can see at glance how effective your advert efforts are.
You can also configure a sound signal to be played, if such a visitor accesses your site. Of course,
yalst also logs the total number of daily campaign related visitors and
generates clearly laid out campaign statistics for your analysis.
You may also use special yalst integration code on web pages that
have final "transactions" (for example, a system logon or sale occurs). In such a case, you will
be able to see in the visitor monitor, when a transaction occured, what pages the related visitor surfed on your web site,
how often the visitor already purchased something, etc. If desired, yalst will also
send you an e-mail, if a transaction occurs. Transactions can be correlated with campaigns, in order to diagnose how
successful your campaigns are being run (even if campaign related visits and transactions occur on different days).
In case a transaction directly affects your sales volume, this can also be logged and evaluated statistically.
Using the affiliation program function, you may make certain campaign/conversion tracking statistics
available to selected registered users (see below) through a password protected access. In that case, the campaign
could be run through the web sites of the affiliated party, thereby making prosperities directly visible and allowing
transparent payments between the involved parties.
Campaigns and conversion tracking is available to you from the Professional Edition,
the affiliation program function from the Business Edition onwards.
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Target visitors and open surveys, banners or web sites for the visitor selectively - completely
independent of a chat session.
These marketing events can be configured previously in the configuration area. We also provide an easy to use
and convenient survey editor (design of the survey popup window can be adjusted to suit your web site). The visitor
will not even notice that a marketing event was targeted specifically at him.
In general, marketing events can be initiated by support members or automatically (if a visitor
enters a page or a specific one of your web site). In the first case, the support member will simply
select an event from the operator console, then clicking the [Push] button next to the targeted visitor.
In the single visitor/overall statistics pages, you will be able to analyze the effectiveness
of your marketing events. The application range is nearly unlimited. Learn more about your visitors,
push relevant special offers directly onto the visitors' screen, if it is obvious that they are interested
in certain topics, etc.
This function is available to you from the Professional Edition onwards.
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Help your visitors or customers fill out your web forms (logon, orders, ...) by observing their form inputs live.
During this process, the form monitor will automatically refresh the contents every few seconds. The contents can also
be saved as a text file.
This function is available to you from the Professional Edition onwards.
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| Visitor Window in Multiple Languages |
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You may configure yalst so that visitors can select either
German, French or Spanish (more languages under way) as their preferred chat language.
The user navigation (captions of dialogues and buttons, help text, etc.) for the respective visitor
will then appear completely in the selected language. The support members will be notified along with the chat request
about the language at which the chat session should take place, resulting in the spell checking software
to operate and apply the respective rules. Chat buttons can be linked directly to the German, French or Spanish
layout.
Hence, you can use this software to communicate with your foreign customers!
On active and proactive chat sessions (see above) support members can define the language to be used.
All other windows on the visitor's side (contact forms, FAQs, page rankings/recommendations, etc.)
will, of course, continue to be available in the German, French or Spanish language.
This function is available to you from the Basic Edition onwards.
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In order to leave no important questions unanswered during a downtime (or during uptime, in order to not overload your support members with frequently asked
questions), you may use yalst in order to create a FAQ area for your web site. The
FAQ section can be integrated into the Live Support windows (chat startup window or contact form) or separately (through a text or graphic
link, or using the API functions for direct integration into your web pages).
The FAQ articles can be split into unlimited number of sections and subsections, thereby potentially creating a very big database.
Your visitors can search the FAQs and order specific articles to be sent to them via e-mail. It is also possible for visitors
to rate FAQ articles (can be turned off).
Of course, you will receive a comprehensive statistical evaluation. FAQ articles can be created using our
convenient FAQ editor, available in the yalst configuration area.
Programming knowledge is not required for this task. Your articles can also consist of special occurances, such as
cursive or bolded font. URLs (web site addresses) occuring in the article are detected automatically and linked accordingly.
Also, it is possible to use one picture for every article. You may add separated FAQ sections for German and Spanish speaking
visitors, which can be structured completely different.
This function is available to you from the Professional Edition onwards.
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| Custom-Made Contact Forms |
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The contact form can be used for web site visitors to submit their concerns or requests during a downtime.
The form's contents will be delivered to you via e-mail.
Hereby the interesting thing is: You can design the form individually, i.e.,
with your own fiels (for example, phone numbers, address, ...), using regular
input fields, field selection or checkboxes. Of course, you can also define what fields
are required to be filled out by the submitter (required fields).
In the yalst configuration area, you will be able to find
a convenient contact form editor with which you can create your custom contact forms in a couple of minutes.
The editor can be operated through a simple web interface and does not require any programming knowledge.
The contact form can also be integrated separately (independent of Live Support) into your web site using
a text or graphical link.
You do not need to code your own contact form anymore!
This function is available to you from the Basic Edition onwards.
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It is possible to assign login details (username and password) to regular chat users (e.g. regular customers).
If such a visitor logs on a chat session with his login details, you will know immediately that you are
dealing with a special user. You may also configure yalst to only
allow registeres users to initiate support requests. Furthermore, you may define time credits
for registered users, which then can be used up through chatting (i.e. once the time credit is used up, no more
chat sessions are possible).
This feature is an optimal solution for charged consultation and other added value services. Registered users
can view and search through previously held chat sessions, as well as change their password (can be turned off).
You may also provide separate FAQs (see above) to registered users.
This function is available to you from the Business Edition onwards.
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| Application Programming Interface (API) |
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Using the application programming interface (API), it is possible to access the Live Support system from your web site or web applications.
You may extract numerous data from yalst, as well as send data to the system (e.g. notifications for
the Operator Console). Using this technology, you can integrate our software deeply into your web site, opening up many new and powerful
possibilities, such as different page displays, depending on whether or not the Live Support system is online or offline. The interface is
implemented as a so called web service and uses the XML-RPC specification in order to
transfer data between entities. Respective implementations are available for all established programming languages, such as C/C++,
Delphi, Java, Perl or PHP.
This function is available to you from the Business Edition onwards.
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Using yalst, you may create your own web page rating function
for your web site - with exact visitor evaluation!
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