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Product Support |
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Number of Operators
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Live Visitor Monitor, Recognize Visitors |
Visitor Localization |
| Analyses and Statistics |
| Shopping Cart Statistics (Sales Volume, Abandoned Carts, etc.) |
| Daily and Weekly Statistics via E-Mail |
| E-Mail-, Newsletter- and Advertisement Campaigns |
| Interface to Newsletter Systems |
| Conversion Tracking |
| Marketing Tools (Surveys, Banner Ads, ...) |
| Popup, Download and Link Monitor |
| Observation of Form Input ("Form Monitor") |
| SSL Support (Chats, Integration, History,...) |
| Custom Design for the Chat Window |
Visitor-Initiated Chats
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Operator-Initiated Chats ("Active Chat Session") |
Auto-Invite Visitors |
Simultaneous Chats |
Chat History with Search Function |
Alarm Triggers on Incoming Chat Sessions |
Custom Default Replies ("Phrases")
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File Transfers During Chat Sessions |
Open Web Pages on Visitor's End ("URL Push") |
Plugin-Free Cobrowsing |
PC Remote Control/Assistance |
Interface to Skype®- VoIP Software |
Internal Operator-to-Operator Chat |
Individual Settings and Permissions for Operators |
| Operator-to-Operator Messages |
Inactivity Mode for Absentee Operators |
Busy Mode During Active Chat Sessions |
Internal Operators for Second-Level Support |
Departments, Hidden Departments, Department Phrases |
Conditioned Software Behaviour During Downtime |
Individual Contact Forms, Contact Form Editor |
Individual FAQ Area, FAQ Editor |
Integration in E-Mails, Auctions and Newsfeeds |
Page Ranking/Recommendation System |
Registered Users with Password Secured Area |
Chat Sessions Based on Time Credits for Registered Users |
Affiliate Program for Registered Users |
Information Tool for your Windows Tray ("WinApp") |
Information Tool for your Cell Phone ("WAP Monitor") |
Application Programming Interface ("API") |
Version w/o any Visible Notes Regarding the Software Producer ("Whitelabel Version") |