Version 6.11
yalst LiveSupportTool
about yalst
try
hosted
download
support
contact
German Version

News
04/26/08
yalst 6.11 released
[Changelog]
03/17/08
yalst 6.1 Initial
Release in English
[about yalst]

Hosted Version
Rent yalst at a favorable price of 22.95 $ per month - the software is operated on our servers:
Test Access

Download Version
Buy yalst (Download Version) for only 149 $ - the software is operated on your servers:
Trial Version

Free Edition
Your free entrance into the world of web based customer service:
Free Edition

Language Packs
 French
 German
 Spanish
These languages are available as a secondary language for all visitor windows (chat, contact form, FAQs, ...).

Live Support
Live Support Software is a popular term for instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site.
Source: Wikipedia

Highlight
Using yalst, you can make individual messages appear on the screen of your visitors!
[All Highlights]

Did You Know?
All windows on the visitor side are also available in French, German or Spanish language. In other words, you can also utilize yalst at an international level.

Affiliate Program
Link to yalst on your web pages and receive premium benefits, if a customer is generated as a direct result of the links on your web pages! Please refer to this page for details.

Customers

[More Customers]


Integration
You can integrate yalst into your web site in a number of ways (chat buttons, text links, FAQ links, page ranking/recommendation, surveys, etc.). At this page you can find more details and examples of the most important possibilities!

Survey

Using the marketing tools of yalst, you can integrate surveys of all kinds into your web site and analyse them even at visitor detail level!


Contact
Infoline (on weekdays):
+49 381 4059 300
Hotline (on weekdays):
+49 381 4059 196
[Address]
[Legal]


 

The Hosted and Download Version of the yalst LiveSupportTool are available in various editions. These differ in the function range offered, as well as the number of operators. The following overview will present to you the main functions of the respective editions. Apart of those, numerous smaller functions exist as well. A fully documented description of all features is available at this page.

Hereby, the Free and Enterprise Edition have an exceptional position. The Free Edition is free of charge, as the name implies, and is only available as a Download and not as a Hosted version, i.e. requires you to have your own web space and database, etc. Please take note, that we cannot offer any support for installation or usage of the yalst Free Edition.

The Enterprise Edition distinguishes itself through additional services, such as premium support, programmable added functions, implementation of interfaces for other applications, support member training courses, and a lot more. The price depends on the services you require. That is why we will always make an offer, that is designed specifically for your personal needs. Details can be found at the "hosted" or "download" section, with the respective forms available. This is the only edition, at which more than eight operators can be utilized.

 
Product Support
Number of Operators
Live Visitor Monitor, Recognize Visitors
Visitor Localization
Analyses and Statistics
Shopping Cart Statistics (Sales Volume, Abandoned Carts, etc.)
Daily and Weekly Statistics via E-Mail
E-Mail-, Newsletter- and Advertisement Campaigns
Interface to Newsletter Systems
Conversion Tracking
Marketing Tools (Surveys, Banner Ads, ...)
Popup, Download and Link Monitor
Observation of Form Input ("Form Monitor")
SSL Support (Chats, Integration, History,...)
Custom Design for the Chat Window
Visitor-Initiated Chats
Operator-Initiated Chats
("Active Chat Session")
Auto-Invite Visitors
Simultaneous Chats
Chat History with Search Function
Alarm Triggers on Incoming Chat Sessions
Custom Default Replies ("Phrases")
File Transfers During Chat Sessions
Open Web Pages on Visitor's End ("URL Push")
Plugin-Free Cobrowsing
PC Remote Control/Assistance
Interface to Skype®-
VoIP Software
Internal Operator-to-Operator Chat
Individual Settings and Permissions for Operators
Operator-to-Operator Messages
Inactivity Mode for Absentee Operators
Busy Mode During Active Chat Sessions
Internal Operators for Second-Level Support
Departments, Hidden Departments, Department Phrases
Conditioned Software Behaviour During Downtime
Individual Contact Forms,
Contact Form Editor
Individual FAQ Area, FAQ Editor
Integration in E-Mails, Auctions and Newsfeeds
Page Ranking/Recommendation System
Registered Users with Password Secured Area
Chat Sessions Based on Time Credits for Registered Users
Affiliate Program for Registered Users
Information Tool for your Windows Tray ("WinApp")
Information Tool for your Cell Phone ("WAP Monitor")
Application Programming Interface ("API")
Version w/o any Visible Notes Regarding the Software Producer ("Whitelabel Version")

Free
1
 
 
 
 
 
 
 
 
 
 
 
 
Minimal
 
 
 
 
 
 
 
 
 
Text Message
 
 
 
 
 
 
 
 
 

Basic
2
 
 
 
 
 
 
 
 
 
Adjustable
 
 
 
 
 
 
Extra
Charge

 Professional 
4
 
 
Adjustable
 
 
 
 
Extra
Charge
 

Business
8
Adjustable
Extra
Charge
 

Enterprise
Premium
Unlimited
Adjustable

 

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