Version 8.0
yalst LiveSupportTool
about yalst
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German Version

News
06/17/10
yalst 8.0 Released
[Changelog]
08/17/09
yalst 7.5 Released
07/09/09
yalst 7.01 Released

Hosted Version
Rent yalst at a favorable price of 14.95 € per month - the software is operated on our servers:
Test Access

Download Version
Buy yalst (Download Version) for only 99 € - the software is operated on your servers:
Trial Version

Free Edition
Your free entrance into the world of web based customer service:
Free Edition

Language Packs
 French
 German
 Spanish
These languages are available as a secondary language for all visitor windows (chat, contact form, FAQs, ...).

Live Support
Live Support Software is a popular term for instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site.
Source: Wikipedia

Highlight
Using yalst, it is possible to exchange documents between yourself and your visitors - in both directions!
[All Highlights]

Did You Know?
The yalst LiveSupportTool consists of over 100.000 lines of PHP source code and uses more than 50 MySQL tables to manage all of the accumulated data.

Affiliate Program
Link to yalst on your web pages and receive premium benefits, if a customer is generated as a direct result of the links on your web pages! Please refer to this page for details.

Customers

[More Customers]


Integration
You can integrate yalst into your web site in a number of ways (chat buttons, text links, FAQ links, page ranking/recommendation, surveys, etc.). At this page you can find more details and examples of the most important possibilities!

Survey

Using the marketing tools of yalst, you can integrate surveys of all kinds into your web site and analyse them even at visitor detail level!


Contact
Infoline (on Weekdays):
+49 381 4033645
Hotline (on Weekdays):
+49 381 4033646
[Address]
[Legal]


The Hosted and Download Version of the yalst LiveSupportTool are available in various editions. These differ in the function range offered, as well as the number of operators. The following overview will present to you the main functions of the respective editions. Apart of those, numerous smaller functions exist as well. A fully documented description of all features is available at this page.

Hereby, the Free and Enterprise Edition have an exceptional position. The Free Edition is free of charge, as the name implies, and is only available as a Download and not as a Hosted version, i.e. requires you to have your own web space and database, etc. Please take note, that we cannot offer any support for installation or usage of the yalst Free Edition.

The Enterprise Edition distinguishes itself through additional services, such as premium support, programmable added functions, implementation of interfaces for other applications, support member training courses, and a lot more. The price depends on the services you require. That is why we will always make an offer, that is designed specifically for your personal needs. Details can be found at the "hosted" or "download" section, with the respective forms available. This is the only edition, at which more than eight operators can be utilized.

Please refer to the bottom of the table for pricing information (Hosted and Download Version).

Hosted Version (Price per Month) incl. German VAT
Download Version (One-Time Price) incl. German VAT
 
Product Support
Number of Operators
Version w/o any Visible Notes Regarding the Software Producer ("Whitelabel Version")
Visitor-Initiated Chats
Alarm Triggers on Incoming Chat Sessions
Simultaneous Chats
Chat History with Search Function
Custom Design for the Chat Window
Inactivity Mode for Absentee Operators
Conditioned Software Behaviour During Downtime
Live Visitor Monitor, Recognize Visitors
Analyses and Statistics
Interactive Flash-Charts and Diagrams for all Statistics
Daily and Weekly Statistics via E-Mail
Popup, Download and Link Monitor
Integration in E-Mails, Auctions and Newsfeeds
SSL Support (Chats, Integration, History,...)
Custom Default Replies ("Phrases")
Internal Operator-to-Operator Chat
Individual Settings and Permissions for Operators
Operator-to-Operator Messages
Individual Contact Forms,
Contact Form Editor
Information Tool for your Windows Tray ("WinApp")
Operator-Initiated Chats
("Active Chat Session")
Audio/Video Chats
Auto-Invite Visitors
Visitor Localization
Busy Mode During Active Chat Sessions
File Transfers During Chat Sessions
Open Web Pages on Visitor's End ("URL Push")
Search for FAQs, Phrases and Chats ("Answer-Assistent")
Observation of Form Input ("Form Monitor")
E-Mail-, Newsletter- and Advertisement Campaigns
Interface to Newsletter Systems
Conversion Tracking
Marketing Tools (Surveys, Banner Ads, ...)
Individual FAQ Area, FAQ Editor
Page Ranking/Recommendation System
Interface to Skype®-
VoIP Software
Information Tool for your Cell Phone ("WAP Monitor")
PC Remote Control/Assistance
Plugin-Free Cobrowsing
Departments, Hidden Departments, Department Phrases

Internal Operators for Second-Level Support

Registered Users with Password Secured Area
Chat Sessions Based on Time Credits for Registered Users
Affiliate Program for Registered Users
Shopping Cart Statistics (Sales Volume, Abandoned Carts, etc.)
Application Programming Interface ("API")
Hosted Version (Price per Month) incl. German VAT
Download Version (One-Time Price) incl. German VAT
 

Free
 
0.-- €
 
1
 
Minimal
Text Message
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
0.-- €
 
 

Basic
14.95 €
99.-- €
 
2
Extra Charge
Adjustable
 
 
 
 
 
 
 
 
 
 
 
 
 
 
14.95 €
99.-- €
 

 Professional 
59.95 €
349.-- €
 
4
Extra Charge
Adjustable
 
 
 
 
 
 
59.95 €
349.-- €
 
 

Business
99.95 €
599.-- €
 
8
Extra Charge
Adjustable
 
99.95 €
599.-- €
 
 

Enterprise
 
Premium
unlimited
Adjustable
 
 

 

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